{"id":3122,"date":"2015-10-26T12:33:29","date_gmt":"2015-10-26T11:33:29","guid":{"rendered":"http:\/\/www.consolvilar.com\/?p=3122"},"modified":"2024-04-24T14:42:23","modified_gmt":"2024-04-24T12:42:23","slug":"atencio-al-client-servei-logica-i-imatge","status":"publish","type":"post","link":"https:\/\/consolvilar.com\/ca\/atencio-al-client-servei-logica-i-imatge\/","title":{"rendered":"“Atenci\u00f3 al client”, servei, l\u00f2gica i imatge"},"content":{"rendered":"

Un objectiu del servei de la “Atenci\u00f3 al client” \u00e9s fer que els clients se sentin satisfets del producte o servei. Des d’una atenci\u00f3 amable i personalitzada, fins a la rapidesa d’una resposta. L’atenci\u00f3 al client, \u00e9s una eina que tota empresa o professional independent utilitza i quedar reflectida a trav\u00e9s de la imatge de la persona o empresa.<\/strong><\/span><\/p>\n

\"F100006406\"<\/a><\/p>\n

Constantment, observem l’\u00fas de l’atenci\u00f3 al client i no sempre satisfact\u00f2riament. Pel nostre treball diari i la recerca realitzada a trav\u00e9s de diferents sectors professionals, considerem que pot millorar-se. Sobretot, en les empreses de serveis. Algunes situacions observades la setmana passada per Assessoria Imatge personal & Comunicaci\u00f3 corporativa *Consol Vilar:<\/span><\/p>\n

– De cam\u00ed a una reuni\u00f3, en un carrer bastant concorregut i davant d’un restaurant\/tendeixi gastron\u00f2mica de prestigi a la ciutat de Barcelona, un cambrer serveix la taula de la seva terrassa -begudes i menjar- i es dirigeix a l’interior del local -fins aqu\u00ed tot molt normal-. En creuar de la terrassa a l’interior del local es creua amb una persona acompanyada del seu gos i saluda afectuosament al gos. Segueix servint taules amb tota normalitat. Conscient que el gos pot tenir una higiene impecable, per\u00f2 crec que l’acci\u00f3 t\u00e9 una falta de respecte d’higiene cap als seus clients pel tipus d’activitat.<\/p>\n

– A les 20.10 h entro en una tenda de complements -cadena- miro una bossa. Surt una dependenta i em diu que est\u00e0 tancat. Pregunto si tanquen a les 20\u202fh i em diu que a les 20.30\u202fh, per\u00f2 ha de tancar ordinador, passar comptes, etc. Per tot aix\u00f2, ja t\u00e9 tancat -portes obertes de la tenda-. Incoher\u00e8ncia entre el tracte rebut per l’horari al p\u00fablic establert per l’empresa.<\/p>\n

– Si una empresa crida a una empresa o professional demanant un pressupost urgent, el l\u00f2gic – sigui urgent o no- \u00e9s oferir resposta a la proposta rebuda. S\u00f3n molts els professionals i empreses que estan indignats amb aquesta acci\u00f3. Aqu\u00ed no volem oblidar a les empreses que ofereixen un tracte excel\u00b7lent i resoluci\u00f3 efectiva a donar respostes a les demandes sol\u00b7licitades.<\/p>\n

“Atenci\u00f3 al client”, acci\u00f3 que requereix comprom\u00eds, adaptabilitat, empatia i efic\u00e0cia. A m\u00e9s de coneixements, comunicaci\u00f3 i habilitats socials. Tot professional i empresa necessita transmetre efic\u00e0cia i coher\u00e8ncia al servei o producte que ofereix, \u00e9s b\u00e0sic.<\/p>\n

A trav\u00e9s del tracte i resoluci\u00f3 percebut d’un servei\/producte ens formem una imatge dels professionals<\/strong> i al mateix temps de l’empresa<\/strong>. La “Atenci\u00f3 al client” \u00e9s un element molt influent …hi ha consci\u00e8ncia d’aix\u00f2?<\/p>\n","protected":false},"excerpt":{"rendered":"

Un objectiu del servei de la “Atenci\u00f3 al client” \u00e9s fer que els clients se sentin satisfets del producte o servei. Des d’una atenci\u00f3 amable i personalitzada, fins a la rapidesa d’una resposta. L’atenci\u00f3 al client, \u00e9s una eina que tota empresa o professional independent utilitza i quedar reflectida a trav\u00e9s de la imatge de […]<\/p>\n","protected":false},"author":3,"featured_media":3120,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1551],"tags":[1913],"class_list":["post-3122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-imatge-corporativa","tag-imatgecorporativa-atencioalclient"],"yoast_head":"\n"Atenci\u00f3 al client", servei, l\u00f2gica i imatge - Consol Vilar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consolvilar.com\/ca\/atencio-al-client-servei-logica-i-imatge\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""Atenci\u00f3 al client", servei, l\u00f2gica i imatge - Consol Vilar\" \/>\n<meta property=\"og:description\" content=\"Un objectiu del servei de la “Atenci\u00f3 al client” \u00e9s fer que els clients se sentin satisfets del producte o servei. 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