{"id":6037,"date":"2018-03-14T13:40:17","date_gmt":"2018-03-14T12:40:17","guid":{"rendered":"http:\/\/www.consolvilar.com\/?p=6037"},"modified":"2024-04-24T14:41:50","modified_gmt":"2024-04-24T12:41:50","slug":"la-imatge-professional-latencio-al-client-2","status":"publish","type":"post","link":"https:\/\/consolvilar.com\/ca\/la-imatge-professional-latencio-al-client-2\/","title":{"rendered":"La imatge professional en l&#8217;atenci\u00f3 al client"},"content":{"rendered":"<p>La imatge professional juga un factor primordial en l&#8217;atenci\u00f3 al client. Depenent de la imatge professional percebuda, valorarem la qualitat del servei o producte, la imatge professional del treballador, empresa o marca. Recorda, els treballadors d&#8217;una empresa s\u00f3n els seus millors ambaixadors.<\/p>\n<p><a href=\"http:\/\/www.consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6003 size-full\" src=\"http:\/\/www.consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2.jpg\" alt=\"\" width=\"835\" height=\"596\" srcset=\"https:\/\/consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2.jpg 835w, https:\/\/consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2-300x214.jpg 300w, https:\/\/consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2-768x548.jpg 768w, https:\/\/consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2-260x185.jpg 260w, https:\/\/consolvilar.com\/wp-content\/uploads\/2018\/03\/Captura-de-pantalla-2018-03-14-a-las-11.07.16-copia-2-705x503.jpg 705w\" sizes=\"auto, (max-width: 835px) 100vw, 835px\" \/><\/a><\/p>\n<p>Tota empresa o professional independent, ha de saber donar una bona atenci\u00f3 al client a l&#8217;activitat, situaci\u00f3 i lloc. Sense oblidar l&#8217;interlocutor. En un entorn laboral canviant i competitiu, oferir una atenci\u00f3 al client excel\u00b7lent, \u00e9s b\u00e0sic per incrementar vendes i reputaci\u00f3 de marca.<\/p>\n<p>Tota atenci\u00f3 al client, requereix\u00a0una\u00a0estrat\u00e8gia. L&#8217;estrat\u00e8gia ha d&#8217;anar alineada al servei o producte.\u00a0Habilitats i compet\u00e8ncies com escolta activa, flexibilitat, resoluci\u00f3,\u00a0credibilitat, treball en equip, educaci\u00f3 i actitud s\u00f3n essencials. A m\u00e9s de tenir coneixements del servei o producte.<\/p>\n<p>Personalment, sempre li he donat import\u00e0ncia a l&#8217;atenci\u00f3 al client, arribar a una tenda o empresa p\u00fablica i ser rebut amb una atenci\u00f3 amable i educada, trobar resoluci\u00f3 a una incid\u00e8ncia, rebre resposta d&#8217;una consulta o e-mail, actitud positiva o correcta a la situaci\u00f3 i sobretot implicaci\u00f3 amb el treball o activitat. Donar la m\u00e0xima atenci\u00f3 al client\u00a0a vegades\u00a0\u00e9s complexa,\u00a0 ja que\u00a0 tota empresa o professional pot tenir una incid\u00e8ncia o mal dia. Saber-ho controlar i adaptar-se a les circumst\u00e0ncies del moment en la cerca de la resoluci\u00f3 m\u00e9s afectiva. Tractar amb educaci\u00f3 i empatia. \u00c9s fonamental per oferir una bona imatge professional i atenci\u00f3 al client efica\u00e7.<\/p>\n<p>La imatge professional \u00e9s l&#8217;aliada i protagonista en l&#8217;atenci\u00f3 al client. Tractar i valorar la imatge personal com a habilitat comunicativa\u00a0<a href=\"http:\/\/www.consolvilar.com\/imagen-personal-profesional-4-claves\/\">http:\/\/www.consolvilar.com\/imagen-personal-profesional-4-claves\/\u00a0<\/a>\u00a0\u00a0<span class=\"hiddenGrammarError\">b\u00e0sic<\/span>\u00a0i clau per gestionar la pr\u00f2pia imatge\u00a0amb efic\u00e0cia sense perdre identitat a la filosofia de l&#8217;empresa i comunicar les habilitats o compet\u00e8ncies oportunes, oferint una atenci\u00f3 al client excel\u00b7lent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La imatge professional juga un factor primordial en l&#8217;atenci\u00f3 al client. Depenent de la imatge professional percebuda, valorarem la qualitat del servei o producte, la imatge professional del treballador, empresa o marca. Recorda, els treballadors d&#8217;una empresa s\u00f3n els seus millors ambaixadors. Tota empresa o professional independent, ha de saber donar una bona atenci\u00f3 al [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6003,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1551],"tags":[1981],"class_list":["post-6037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-imatge-corporativa","tag-assessoriaimatgeprofessional-lideralatevaimatge-atencioalclient"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La imatge professional en l&#039;atenci\u00f3 al client - Consol Vilar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consolvilar.com\/ca\/la-imatge-professional-latencio-al-client-2\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La imatge professional en l&#039;atenci\u00f3 al client - Consol Vilar\" \/>\n<meta property=\"og:description\" content=\"La imatge professional juga un factor primordial en l&#8217;atenci\u00f3 al client. Depenent de la imatge professional percebuda, valorarem la qualitat del servei o producte, la imatge professional del treballador, empresa o marca. Recorda, els treballadors d&#8217;una empresa s\u00f3n els seus millors ambaixadors. 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