{"id":9282,"date":"2019-12-20T22:28:32","date_gmt":"2019-12-20T21:28:32","guid":{"rendered":"http:\/\/consol.ergatesweb3.net\/?p=9282"},"modified":"2024-04-24T14:12:57","modified_gmt":"2024-04-24T12:12:57","slug":"la-influencia-de-la-imagen-personal-en-la-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/consolvilar.com\/ca\/la-influencia-de-la-imagen-personal-en-la-atencion-al-cliente\/","title":{"rendered":"La influ\u00e8ncia de la imatge personal en l&#8217;atenci\u00f3 al client."},"content":{"rendered":"<p>I una vegada m\u00e9s em pregunto&#8230; S\u00f3n conscients els responsables de les organitzacions i marques de la influ\u00e8ncia de la imatge en l&#8217;atenci\u00f3 al client?<\/p>\n<p><a href=\"http:\/\/consol.ergatesweb3.net\/wp-content\/uploads\/2019\/12\/Imagen-personal-Atenci\u00f3n-al-cliente-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9271 size-large\" src=\"https:\/\/consolvilar.com\/wp-content\/uploads\/2024\/04\/Imagen-personal-Atencion-al-cliente-1030x687.jpg\" alt=\"\" width=\"1030\" height=\"687\" \/><\/a><\/p>\n<p style=\"text-align: left;\">En aquests \u00faltims mesos han estat constants les queixes de l&#8217;atenci\u00f3 al client percebuda per part de clients, col\u00b7legues o personalment.<\/p>\n<p>Els que em coneixeu o heu assistit en alguna formaci\u00f3 ja sabreu que crec que l&#8217;atenci\u00f3 al client en moltes empreses petites i grans i de diferents sectors es pot millorar. I comen\u00e7o el post amb una an\u00e8cdota personal, ara far\u00e0 unes tres setmanes, vaig quedar a fer un caf\u00e8 amb uns amics en una cafeteria d&#8217;un hotel, el temps d&#8217;espera a venir-nos a prendre nota, va superar els 30 minuts. Vaig poder observar a altres clients que esperaven impacients als cambrers, aquests apareixien de forma molt puntual.<\/p>\n<p>Uns amics s&#8217;acomiaden, tornen en uns minuts i diuen que no hi ha ning\u00fa per a pagar, no hi ha cap problema perqu\u00e8 uns quants seguim una estona m\u00e9s en el lloc.<\/p>\n<p>L&#8217;anecd\u00f2tic \u00e9s que quan volem marxar, no hi ha rastre del servei&#8230; Una amiga diu que t\u00e9 la soluci\u00f3, agafa el tel\u00e8fon i truca al propi hotel:-). Responen immediatament, comunica que estem en el bar i demana si alg\u00fa pot venir a cobrar. Arriba el jove que ens havia servit i ens diu: &#8220;disculpeu, estava sopant&#8221;. Sense comentaris.<\/p>\n<p>Per la seva resposta sincera, la seva joventut i simpatia, en veure que portava el vestit mal cordat, li vaig dir si podia donar-li un consell per defecte professional del vestit. Em d\u00f3na el seu perm\u00eds i li comento que si entenimentada el primer bot\u00f3 superior de l&#8217;americana, i no el segon, treballar\u00e0 de forma m\u00e9s c\u00f2moda. Resposta: &#8220;m&#8217;ha caigut el bot\u00f3 i m&#8217;he cordat el segon&#8221;. Va ser inevitable, somriure&#8230; Haig de dir per la seva part que era amable, sincer i simp\u00e0tic en les seves respostes. Per\u00f2 cosir un bot\u00f3, \u00e9s un minut!<\/p>\n<p>Situaci\u00f3 divertida, per\u00f2 molt incoherent. <strong>Imatge personal, tracte, actitud, comunicaci\u00f3, temps d&#8217;espera, experi\u00e8ncia percebuda, tot forma part de l&#8217;atenci\u00f3 al client.<\/strong> Cal gestionar l&#8217;atenci\u00f3 al client de manera global. El client segons la percepci\u00f3 percebuda valorar\u00e0 als professionals, la marca, l&#8217;establiment, organitzaci\u00f3, companyia o entitat.<\/p>\n<p><a href=\"http:\/\/consol.ergatesweb3.net\/wp-content\/uploads\/2019\/12\/Post-Imgen-atenci\u00f3n-al-cliente-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9275 size-large\" src=\"https:\/\/consolvilar.com\/wp-content\/uploads\/2024\/04\/Post-Imgen-atencion-al-cliente-1030x687.jpg\" alt=\"\" width=\"1030\" height=\"687\" \/><\/a><\/p>\n<p><b>Imprescindible:\u00a0<\/b><\/p>\n<ul>\n<li>Valorar i tractar la imatge externa com a eina de comunicaci\u00f3. La imatge comunica.<\/li>\n<\/ul>\n<ul>\n<li>Projectar una imatge externa impol\u00b7luta\u00a0<span class=\"hiddenGreenError\" style=\"padding-bottom: 2px; background-image: url('..\/..\/..\/..\/..\/images\/squiggle_green.png'); background-repeat: repeat-x; background-position: left bottom; cursor: default; color: #666666; font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\">a nivell d&#8217;<\/span>estilisme i higiene. D\u00f3na el mateix si t&#8217;imposen un uniforme o si pots triar el teu\u00a0<span class=\"hiddenGrammarError\">pr\u00f2pia<\/span>\u00a0<span class=\"hiddenSpellError\">look<\/span>. La roba no pot estar trencada, bruta o amb botons descosits:-) Si l&#8217;empresa obliga a l&#8217;\u00fas d&#8217;uniforme, recorda de voler-lo, acaronar-lo i adaptar-ho a la teva tipologia corporal i facial perqu\u00e8 t&#8217;aporti comoditat i flexibilitat. Mans, cabell, cos..<span class=\"hiddenGrammarError\">.Higiene<\/span>\u00a0impecable! Maquillatge correcte a l&#8217;activitat, entorn, hora, etc.<\/li>\n<\/ul>\n<ul>\n<li>P\u00edrcings i tatuatges. Saber adaptar-se a les normes de la cultura de l&#8217;empresa, avui dia, algunes les permets unes altres no, en algunes companyies va en funci\u00f3 de l&#8217;activitat. En els \u00faltims anys, en moltes empreses i activitats han incrementat la possibilitat del seu \u00fas. Si portes p\u00edrcings i tatuatges han d&#8217;anar acompanyats d&#8217;una higiene immaculada. Si l&#8217;empresa no els permet, evita&#8217;ls.<br \/>\nSalutaci\u00f3 i comiat. B\u00e0sic i clau. &#8220;Bon dia&#8230;&#8221; &#8220;Benvinguts&#8230;.&#8221; &#8220;Qu\u00e8 passin un bon dia&#8221;, etc. Aix\u00f2 s\u00ed, sense ser\u00a0<span class=\"hiddenSpellError\">empalagos@<\/span>. Punt mitj\u00e0 si us plau, que et vagin perseguint per molt amables que siguin \u00e9s inc\u00f2mode.<\/li>\n<\/ul>\n<ul>\n<li>Expressi\u00f3. Alinear la comunicaci\u00f3 no verbal i verbal en un mateix missatge.<\/li>\n<\/ul>\n<ul>\n<li>Temps d&#8217;espera. Cal controlar el temps d&#8217;espera en el tel\u00e8fon, reunions, cues en botigues o recepcions, reposades de correus electr\u00f2nics, etc.<\/li>\n<\/ul>\n<ul>\n<li>Respondre i donar explicacions de forma clara, concisa i\u00a0cre\u00efble. Escolta Activa.<\/li>\n<\/ul>\n<ul>\n<li>Gestionar la mirada i somriure, perqu\u00e8 t&#8217;aportin empatia i les qualitats oportunes segons l&#8217;entorn. Imprescindibles dominar-les.<\/li>\n<\/ul>\n<ul>\n<li>Con\u00e8ixer el producte, servei, empresa \u00e9s essencial. Davant qualsevol dubte, que no sigui molt b\u00e0sica si us plau, la sinceritat sempre juga a favor.<\/li>\n<\/ul>\n<p><strong>Evita:\u00a0<\/strong><\/p>\n<ul>\n<li>Criticar a companys o el sistema de treball en p\u00fablic. I si est\u00e0s parlant amb algun company i se us acosten a demanar informaci\u00f3, deixeu la &#8220;xerrada&#8221; per a m\u00e9s tard.<\/li>\n<\/ul>\n<p><strong>I si&#8230; \u00a0\u00a0<\/strong><\/p>\n<ul>\n<li>portes molts anys en el lloc i no est\u00e0s a gust, tens un dia complicat o no et sents valorat, el client no \u00e9s el culpable, cal saber gestionar les emocions. Actitud coherent.<\/li>\n<\/ul>\n<ul>\n<li>comences en un treball treu la teva millor versi\u00f3 i evita els mals costums dels teus companys.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><a href=\"http:\/\/consol.ergatesweb3.net\/ca\/la-imatge-professional-latencio-al-client\/\">Tu ets el responsable de la teva imatge i \u00a0la de la teva empresa<\/a>. En Imatge personal &amp; Comunicaci\u00f3\u00a0Consol\u00a0Vilar tenim clar que la imatge personal juga un paper important en l&#8217;atenci\u00f3 al client, per aix\u00f2 hem desenvolupat un programa de formaci\u00f3 que personalitzem segons les necessitats i objectius del servei i empresa. Recorda, <strong>&#8220;mai hi ha una segona oportunitat per a fer una primera impressi\u00f3&#8221;.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I una vegada m\u00e9s em pregunto&#8230; S\u00f3n conscients els responsables de les organitzacions i marques de la influ\u00e8ncia de la imatge en l&#8217;atenci\u00f3 al client? En aquests \u00faltims mesos han estat constants les queixes de l&#8217;atenci\u00f3 al client percebuda per part de clients, col\u00b7legues o personalment. Els que em coneixeu o heu assistit en alguna [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9275,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1551,1555],"tags":[1606],"class_list":["post-9282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-imatge-corporativa","category-imatge-personal-professional","tag-imatgecorporativa-lideralatevaimatge-formacio-assessoriaimatgeprofessional"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La influ\u00e8ncia de la imatge personal en l&#039;atenci\u00f3 al client. - Consol Vilar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consolvilar.com\/ca\/la-influencia-de-la-imagen-personal-en-la-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La influ\u00e8ncia de la imatge personal en l&#039;atenci\u00f3 al client. - Consol Vilar\" \/>\n<meta property=\"og:description\" content=\"I una vegada m\u00e9s em pregunto&#8230; S\u00f3n conscients els responsables de les organitzacions i marques de la influ\u00e8ncia de la imatge en l&#8217;atenci\u00f3 al client? 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